Frequently Asked Questions
Last updated: October 2026
Welcome to the Barelywearable Frequently Asked Questions page.
Below you will find clear information about ordering, payments, shipping, delivery, returns, refunds, exchanges, cancellations, and customer support.
Summary
Store: Barelywearable
Website: barelywearable.com
Products: Hats, Shoes, and Sunglasses
Shipping Destinations: United States and Canada
Order Cut-Off Time: 5:00 PM Eastern Time (ET)
Handling Time: 1–2 business days
United States Transit Time: 5–10 business days
Canada Transit Time: 7–12 business days
Shipping Fee: $6.99 per order
Return Window: 30 days from delivery
Approved Return Shipping: Free
Restocking Fee: None
Refund Processing Time: Within 7 business days after an eligible return is received, inspected, and approved
Accepted Payment Methods: Credit Card and PayPal
Support Email: support@barelywearable.com
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
Orders
How do I place an order?
Browse the products available on barelywearable.com, select the product and applicable options, add the item to your cart, and complete checkout.
Before submitting your order, please review:
- Product selection
- Size or variation
- Quantity
- Shipping address
- Billing information
- Shipping charge
- Final order total
What products do you sell?
Barelywearable currently sells:
- Hats
- Shoes
- Sunglasses
When is my order accepted?
Orders may begin processing after checkout and successful payment authorization.
Our daily order cut-off time is:
5:00 PM Eastern Time (ET)
Orders placed after the cut-off time, on weekends, or on applicable holidays generally begin processing on the next business day.
How long does order processing take?
Order handling normally takes:
1–2 business days, Monday through Friday
Handling includes order verification, preparation, packing, and shipment preparation.
Can I change my order after placing it?
You may request a change before the order enters final fulfillment.
Possible changes may include:
- Shipping address
- Product size
- Product variation
- Quantity
- Recipient information
Contact us as soon as possible at:
Changes cannot be guaranteed after processing has begun.
Can I cancel my order?
You may request cancellation before the order enters final fulfillment or shipment.
Approved cancellations do not have a cancellation fee.
Cancellation Fee: $0.00
Once an order has shipped, it can no longer be canceled and the applicable return process will apply after delivery.
Payments
What payment methods do you accept?
We currently accept:
- Credit Card
- PayPal
Only payment methods displayed during checkout are available for use.
Is my payment information secure?
Payments are processed through authorized payment service providers.
Customers should enter payment information only through the official checkout process on barelywearable.com.
We do not ask customers to send full credit card details or card security codes by email.
Do you charge payment processing fees?
No separate payment processing fee is charged by Barelywearable for using:
- Credit Card
- PayPal
What happens if my payment is declined?
A payment may be declined because of:
- Incorrect payment details
- Incorrect billing information
- Insufficient funds
- Expired card
- Card issuer restrictions
- PayPal restrictions
- Fraud-prevention controls
You may need to verify your payment information or contact your bank, card issuer, or PayPal.
When am I charged?
Payment may be authorized or captured when you submit your order.
The exact timing may depend on the payment provider.
Pricing and Taxes
Are taxes included in the product price?
Product prices include applicable tax as stated on the website.
Shipping charges are displayed separately during checkout.
Are there hidden fees?
Barelywearable does not intentionally add undisclosed mandatory charges after checkout.
Customers are shown the applicable order total before payment is submitted.
Shipping
Where do you ship?
We currently ship to:
- United States
- Canada
We do not currently offer standard shipping to other countries or territories.
How much does shipping cost?
The standard shipping fee is:
$6.99 per order
This applies to eligible orders shipped to the United States and Canada.
Are there additional shipping fees?
Barelywearable does not charge additional shipping handling or shipping processing fees beyond the amount shown during checkout.
Which carriers do you use?
Orders may be shipped through:
- USPS
- UPS
- FedEx
Carrier selection may depend on destination and service availability.
How long does shipping take within the United States?
United States orders generally have:
- Handling Time: 1–2 business days
- Transit Time: 5–10 business days
- Estimated Total Delivery Time: 6–12 business days
Some orders may arrive earlier than the estimated timeframe.
How long does shipping take to Canada?
Canada orders generally have:
- Handling Time: 1–2 business days
- Transit Time: 7–12 business days
- Estimated Total Delivery Time: 8–14 business days
Canada transit is estimated to take approximately 2 additional business days compared with United States transit.
Are shipping times guaranteed?
No. Shipping and delivery timeframes are estimates.
Delays may occasionally occur because of:
- Weather
- Carrier disruptions
- Increased shipping volume
- Border processing
- Transportation issues
- Incorrect address information
- Events outside our reasonable control
Do you provide tracking?
Tracking information is provided when available.
Tracking may require additional time to update after a shipping label is created or the package is first scanned by the carrier.
Delivery
What should I do if my package is delayed?
First, review the tracking information for the order.
If the package is significantly delayed beyond the estimated delivery timeframe, contact:
Please include your order number.
What if my package is marked delivered but I cannot find it?
Please:
- Confirm your delivery address.
- Check around the delivery location.
- Check your mailbox, front desk, reception area, or secure delivery location.
- Ask household members or building staff.
- Review the carrier tracking details.
If the package still cannot be located, contact us for assistance.
What if I entered the wrong shipping address?
Contact us as soon as possible at:
We may be able to correct the address if the order has not entered final fulfillment.
Address changes cannot be guaranteed once the package has shipped.
Returns
What is your return window?
Eligible products may be returned within:
30 days from the date of delivery
The return period begins on the date the carrier records the order as delivered.
What condition must the item be in?
Returned products should generally be:
- In original condition
- Unused
- Unworn
- Unaltered
- Free from customer-caused damage
- Returned with original tags where applicable
- Returned with relevant components or accessories
- Returned with original packaging where reasonably possible
How do I request a return?
Contact:
Please include:
- Full name
- Order number
- Product being returned
- Reason for return
- Photographs if the item is damaged, defective, or incorrect
Do not send the item before receiving return approval and instructions.
Is return shipping free?
Yes.
Approved eligible returns qualify for:
Free return shipping
How do I get my return label?
If your return is approved, a prepaid return shipping label will be sent to your email.
You may:
- Download the label.
- Print it.
- Attach it securely to the return package.
- Follow the provided carrier instructions.
What is the return address?
Approved returns are sent to:
19 Brownell St
New Haven, CT 06511-4005
United States
Please obtain return approval before sending a package.
Do Canadian customers get free return shipping?
Yes.
Approved eligible returns from Canada also qualify for a prepaid return shipping label at no additional cost.
Do you charge a restocking fee?
No.
Restocking Fee: $0.00
Do you charge a return processing or storage fee?
No.
There is:
- No return processing fee
- No storage fee
- No prepaid return label fee for approved returns
Refunds
How long does a refund take?
After an eligible returned product is:
- Received
- Inspected
- Approved
the refund is normally processed within:
7 business days
How will I receive my refund?
Approved refunds are generally returned to the original payment method used for the purchase.
How long will it take for the refund to appear?
After Barelywearable processes the refund, the customer's bank, card issuer, or PayPal may require additional time to post the funds.
That additional posting time is determined by the payment provider.
Is the original shipping fee refundable?
The original outbound shipping charge is generally separate from free return shipping.
Unless required by applicable law or appropriate because of an error attributable to Barelywearable, the original outbound shipping charge may not be refundable.
What if I have not received my refund?
If you have received confirmation that your refund was processed but do not see the funds:
- Check the original payment account.
- Allow for your payment provider's posting time.
- Contact your bank, card issuer, or PayPal if necessary.
- Contact us at support@barelywearable.com if you still need assistance.
Exchanges
Do you offer exchanges?
You may contact us to request an exchange.
Exchange availability depends on current inventory.
If a direct exchange cannot be completed, you may be asked to return the eligible item and place a new order.
Can I exchange shoes for a different size?
You may request a size exchange if the requested size is available and the original shoes meet the return conditions.
Shoes being returned should not show signs of outdoor wear.
Damaged, Defective, or Incorrect Items
What should I do if my item arrives damaged?
Contact:
Please provide:
- Order number
- Description of the problem
- Clear photographs of the product
- Photographs of the packaging where relevant
We will review the issue and provide appropriate instructions.
What if I receive the wrong item?
Contact us and provide:
- Order number
- Product ordered
- Product received
- Photographs of the received item
If the incorrect item was sent by us, we will provide the appropriate resolution.
What if the product is defective?
Contact us with your order number, a description of the defect, and relevant photographs.
We will review the information and provide the applicable resolution.
PayPal
Can I pay with PayPal?
Yes.
PayPal is available as an accepted payment method where displayed during checkout.
Can I use a card through PayPal?
Depending on your PayPal account and PayPal's available options, PayPal may allow payment through a linked card, bank account, or account balance.
How are PayPal refunds handled?
Approved refunds for PayPal purchases are generally returned through the original PayPal transaction.
PayPal determines how the refunded amount is credited to the original funding source.
Credit Cards
Can I pay with a credit card?
Yes.
Eligible credit cards supported by our checkout provider may be used.
The available card options are displayed during checkout.
Do you store my full credit card number?
We do not intentionally retain full payment card credentials where those details are processed directly by an authorized payment provider.
What if I see a pending credit card charge?
A pending charge may be an authorization placed by your bank or payment provider.
The timing of pending authorizations is controlled by the applicable financial institution.
Privacy and Security
What personal information do you collect?
Depending on your interaction with the website, we may process information such as:
- Name
- Email address
- Shipping address
- Billing address
- Order details
- Payment-related information
- Shipping information
- Customer service communications
- Device and website usage information
For full details, please review our Privacy Policy.
Do you use cookies?
Yes.
Our website may use cookies and similar technologies for purposes including:
- Website functionality
- Shopping cart operation
- Security
- Analytics
- Performance
- Advertising where permitted
Additional details are available in our Privacy Policy and Cookie Policy.
Do you sell personal information?
We do not sell personal information for money.
Certain privacy laws may define some advertising-related data sharing differently, and applicable opt-out rights will be honored where required.
